Frequently Asked Questions
See the most common questions that Triple-T receives about heating, air conditioning, and our other services. Learn about how often you should have your HVAC system serviced, our emergency services, warranties, and more.
What types of installations and services can you provide me?
Triple-T can handle many installation needs, including:
- Gas line installations
- Heat pump/dual fuel systems
- Water heaters
- Heat exchanger inspections
- Green sticker service
- Safety inspections
- Air conditioning
- Garage heaters
- Maintenance agreements
- Commercial equipment
How do you charge for your service?
We have a standard call out fee which includes the cost of dispatching our technician to your home or business and the typical amount of time to diagnose the problem. Once a problem is diagnosed, the technician will explain your options and costs before any additional work is done. We use menu type pricing that includes parts and labor, so there are no hidden costs to worry about.
How often do my HVAC systems need maintenance?
At the very least, we recommend you have your heating and air conditioning systems serviced by professionals once every year before the respective seasons begin. This will ensure that all potential problems are addressed proactively and that you are prepared for the winter or summer with a fully functional and efficient HVAC system.
What can I expect from a complete equipment tune-up?
We perform a comprehensive 32-point heating or cooling tune-up. Yearly service programs are available. We have over 1,600 clients that believe in this proactive maintenance for peace of mind, safety and efficiency.
What types of indoor air quality products and services does Triple-T offer?
We offer everything you need in order to improve the indoor air quality of your home so that your family is healthy and comfortable. These include programmable thermostats, humidifiers, high-efficiency filters, and air cleaning systems, germicidal lights to eliminate airborne viruses and bacteria.
Do you offer emergency services?
Yes! Triple-T offers Emergency service during our extended business hours. Please see our “Contact us” page for more information. We are closed on Sundays & Holidays. You will always reach a live person, never an answering machine or pager to leave your number.
Just call 801-798-7711. You will be greeted by a friendly receptionist 24 hours a day, 7 days a week to assist you with your questions. At your request, a certified technician will be dispatched to your home or business.
How often should I have my air filters changed?
Air filters in your HVAC systems can impact the function and overall efficiency of your heater or air conditioner. In order to get the most out of your systems, we recommend that you change your filters periodically.
Depending on the size and type of air filters you use, we suggest:
- One-inch – Between six and eight weeks
- Four-inch – Between three and six months
- Six- to eight-inch styles – Between six and twelve months
Are there other items I can purchase from your sales counter?
Yes, we have a fully equipped sheet metal fabrication shop. Many clients purchase ductwork, water heater pans, craft or hobby items, magnet boards, roof flashing metal, etc. All types of cutting, bending, and welding to steel, aluminum, copper, stainless steel, paint lock, colored metal, and galvanized metals.
If I would like to invest in a new heating or cooling system, how will I know that I am getting the best?
Great question! Our indoor comfort specialists are trained to ensure you invest in a properly sized, functional system.
We calculate this by providing the following:
- Room by room load calculation to determine a properly sized unit
- Computer software to match equipment for correct energy ratings
- Options, so you can pick from a menu of choices that fit your needs
- Financing options with approved credit
Our install team will protect and respect your home with drop cloths & shoe covers. A complete quality control audit is done at the completion of the project to ensure 100% satisfaction.
What types of warranties do you provide?
Unlike our competitors, most of whom offer 90-day warranties, our parts and labor are always backed by 12-month warranties as well as lifetime warranties on craftsmanship. We also provide a 100% customer satisfaction guarantee to ensure you are fully confident in our services.
Will I feel comfortable with your staff in my home or business?
We know it can feel uncomfortable for you to invite strangers into your home to fix your heating and air conditioning systems. That is why our entire staff EPA and RMGA certified technicians undergo individual background checks and drug testing to ensure your safety and comfort. Not only can you trust the services you are getting, but you can also trust the personnel providing it to you as well.
What is your service area?
We service the entire Washington County and Utah County area. We’ve been known to travel as far as 15 miles outside of those areas as well!
What can I purchase from your retail counter?
We offer many minor repair service parts like air filters, humidifier pads, thermostats, and carbon monoxide detectors.