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Proudly Serving Utah County & Washington County
(435) 253-6279
Triple-T Plumbing, Heating & Air Triple-T Plumbing, Heating & Air

Frequently Asked Questions

See the most common questions that Triple-T receives about heating, air conditioning, and our other services. Learn about how often you should have your HVAC system serviced, our emergency services, warranties, and more.


 

  • General

    • At the very least, we recommend you have your heating and air conditioning systems serviced by professionals once every year before the respective seasons begin. This will ensure that all potential problems are addressed proactively and that you are prepared for the winter or summer with a fully functional and efficient HVAC system.

    • Air filters in your HVAC systems can impact the function and overall efficiency of your heater or air conditioner. In order to get the most out of your systems, we recommend that you change your filters periodically.

      Depending on the size and type of air filters you use, we suggest:

      • One-inch – Between six and eight weeks
      • Four-inch – Between three and six months
      • Six- to eight-inch styles – Between six and twelve months

    • We offer everything you need in order to improve the indoor air quality of your home so that your family is healthy and comfortable. These include programmable thermostats, humidifiers, high-efficiency filters, and air cleaning systems, germicidal lights to eliminate airborne viruses and bacteria.

    • Triple-T can handle many installation needs, including:

      • Gas line installations
      • Heat pump/dual fuel systems
      • Water heaters
      • Furnaces
      • Heat exchanger inspections
      • Green sticker service
      • Safety inspections
      • Air conditioning
      • Garage heaters
      • Maintenance agreements
      • Commercial equipment
    • We perform a comprehensive 32-point heating or cooling tune-up. Yearly service programs are available. We have over 1,600 clients that believe in this proactive maintenance for peace of mind, safety and efficiency.
    • Yes, we have a fully equipped sheet metal fabrication shop. Many clients purchase ductwork, water heater pans, craft or hobby items, magnet boards, roof flashing metal, etc. All types of cutting, bending, and welding to steel, aluminum, copper, stainless steel, paint lock, colored metal, and galvanized metals.

    • Yes! Triple-T offers Emergency service during our extended business hours. Please see our “Contact us” page for more information. We are closed on Sundays & Holidays. You will always reach a live person, never an answering machine or pager to leave your number.

      Just call (435) 253-6279. You will be greeted by a friendly receptionist 24 hours a day, 7 days a week to assist you with your questions. At your request, a certified technician will be dispatched to your home or business.

    • We have a standard call out fee which includes the cost of dispatching our technician to your home or business and the typical amount of time to diagnose the problem. Once a problem is diagnosed, the technician will explain your options and costs before any additional work is done. We use menu type pricing that includes parts and labor, so there are no hidden costs to worry about.

    • We know it can feel uncomfortable for you to invite strangers into your home to fix your heating and air conditioning systems. That is why our entire staff EPA and RMGA certified technicians undergo individual background checks and drug testing to ensure your safety and comfort. Not only can you trust the services you are getting, but you can also trust the personnel providing it to you as well.

    • Great question! Our indoor comfort specialists are trained to ensure you invest in a properly sized, functional system.

      We calculate this by providing the following:

      • Room by room load calculation to determine a properly sized unit
      • Computer software to match equipment for correct energy ratings
      • Options, so you can pick from a menu of choices that fit your needs
      • Financing options with approved credit

      Our install team will protect and respect your home with drop cloths & shoe covers. A complete quality control audit is done at the completion of the project to ensure 100% satisfaction.

    • We offer many minor repair service parts like air filters, humidifier pads, thermostats, and carbon monoxide detectors.
    • Unlike our competitors, most of whom offer 90-day warranties, our parts and labor are always backed by 12-month warranties as well as lifetime warranties on craftsmanship. We also provide a 100% customer satisfaction guarantee to ensure you are fully confident in our services.
    • We service the entire Washington County and Utah County area. We’ve been known to travel as far as 15 miles outside of those areas as well!

  • Heating

    • If the heat goes out in your home, don’t panic. You should contact the power company to determine if there are any outages. You can use your fireplace, put on layers of clothing, and stay together in one room. Never bring in an outside fuel-burning heat source or leave space heaters unattended. Contact our professionals, and we will get to your home as soon as possible for emergency heating services.
    • Yes! A furnace cleaning is essential for improving the performance and efficiency of your heating system. We can often find simple issues to repair before they become significant problems that threaten the life of your heating system.
    • Natural gas has no onsite storage needs, while oil burners require onsite storage. A local utility company provides natural gas, so you need to have a gas line in or near your home. A gas boiler is typically more affordable to operate for most homeowners.
    • Yes, upgrading your air conditioning unit or adding purifying products during your furnace installation is less expensive. We can help you understand how your systems work tother for optimum efficiency.

    • Your furnace often gives signs that it’s about time for a replacement furnace. The most common signs it’s time to replace your furnace include:

      • Loud noise during standard operation
      • A furnace over the age of 15
      • Constantly fluctuating temperatures in your home
      • Skyrocketing energy bills
      • Constant furnace repairs
      • Flames are yellow instead of blue
      • Soot is collecting near the furnace register
    • We don’t recommend waiting until your furnace dies to consider a furnace replacement. You don’t want to be stuck in the cold without any heat. It’s best to check for any warning signs, including inefficient heating, changes in the pilot light, and old age.
    • Heating systems over ten years old often show signs of losing efficiency and power. With routine maintenance and repairs, your heating system may last up to 20 years. The most significant warning signs that your heating system is failing include strange noises, weird odors, high energy bills, uneven heat production, and slow warming.
    • A ductless heat pump is perfect to use for heating and cooling toimprove overall energy efficiency. A ductless heat pump doesn’t require ducts for zonal heating and cooling. It uses an outdoor compressor unit with indoor air handling units that are linked by a refrigerant line.
    • Yes, at Triple-T Heating, Cooling, Plumbing & Electrical, we offer various financing options for customers that qualify for credit. We will help you through the financing process to find the best option that meets your needs.

    • While many companies offer 90-day warranties, Triple T is proud to back our parts and labor with 12-month warranties and lifetime warranties on craftsmanship. We offer 100% customer satisfaction for your peace of mind.

    • An annual HVAC inspection will help prolong the life of your heating system and keep your family safe. During an annual heating inspection, our experienced technicians at Triple-T:

      • Check all safety devices on your system.
      • Clean the internal area of the furnace
      • Check the filter, replace it if necessary
      • Check oil and propane tanks
      • Inspect ductwork and piping

    • Heating your home can significantly increase your energy bill during the coldest months of the year. The best ways to stay warm and save money on your utility bills include:

      • Clean Your Filters –It’s important to clean your filters monthly. When your filters get dirty, the air is restricted and works harder to pump through your home.
      • Turn Down Your Thermostat– Lower your heat between 60 and 70 degrees to significantly improve your heating costs.
      • Seal Air Leaks –Air leaks are the culprit of leaking air. Your heating system will need to work harder to replace the escaping air.
      • Schedule a Furnace Tune-Up –Our maintenance tune-ups ensure your heating system is in optimal condition.
    • The winter months in Washington and Utah County, UT, can get very cold. Let us help you stay warm with a new heating system. We can visit your home, determine the best heating system for you, and make recommendations on a new heating system based on the size of your home and your budget. We offer 24/7 emergency heating installation services to ensure you’re not stuck in the cold.

    • Triple-T Heating, Cooling, Plumbing & Electrical provides heating services throughout Utah County and Washington County. We service homes in Provo, Orem, Spanish Fork, Springville, St. George, Cedar City, Salt Lake City, Lehi, and American Fork.

    • We recommend changing your furnace filter at least once every 90 days. Changing your filter is important to ensure it doesn’t get excessive debris and buildup that slows down the warm air from heating your home.

    • We offer heating system inspections, heater maintenance, heating and furnace repairs, and heating system installations. Our experienced heating technicians are here to help you with all your heating problems. Our comprehensive residential heating services provide peace of mind during even the coldest days of the year.

  • Air Conditioning

    • Our professional, licensed HVAC contractors can help determine the best AC unit for your home. We will take accurate measurements to calculate the proper size of AC unit for installation. We will consider how long you plan to live in your home to determine if a highly efficient AC unit is the perfect choice for energy savings. Choosing an AC unit with a quality brand name and excellent ratings is important for your peace of mind. We can help you understand the rigorous testing and guarantees of specific AC systems. We only choose AC units with reliability and high-quality performance.
    • Your AC system removes humidity from the air and puts it into a drain. If the drain is obstructed with dirt and debris, it may leak. Another reason an AC system can leak water is whenrefrigerant levels are low, or the airflow is restricted, causing the air handler to freeze. Water collects and turns to ice and then defrosts.
    • The first thing to remember is you should never attempt to repair an air conditioner yourself. Our technicians have professional training and extensive knowledge of HVAC electrical system layouts. We know the correct meters to test the AC’s working components. Never put yourself in danger by attempting to fix your AC unit.

    • There are ways to lower your electricity bill without sacrificing your comfort. We recommend the following methods to lower your electric bill in the summer:

      • Raise the Temperature – You don’t need to raise your AC temperature significantly, but you can increase it by one or two degrees for a big difference. We recommend setting your AC between 72 and 74 for maximum summer savings.
      • Install a Programmable Thermostat – A programmable thermostat is the perfect way to set the temperature when you’re away. When the specific programmed temperature is reached, your AC kicks on.
      • Install Weatherstripping – Installing weatherstripping on your windows and doors helps reduce the air loss in your home, saving you money.
      • Schedule AC Maintenance – Our AC maintenance services involve inspecting your air conditioner at the beginning of the summer. We ensure it’s working at peak levels and examine any issues before they cause your AC to break down in the hot summer months.
    • It’s essential to address a frozen AC to ensure it doesn’t damage the system. You may have low airflow due to a dirty filter that reduces the amount of air flowing across your AC coils. Condensation begins to build up and freezes. You may also have a low refrigerant charge. Your air conditioning unit needs a correct refrigerant charge to operate at an optimum level. If you have either of these AC issues, we will service your AC system and find an efficient solution.
    • The best time to install an air conditioner in your home is when you realize you’re putting more money into the AC with repairs than you would in a new system. It’s an excellent decision to purchase a new air conditioner before it completely breaks down. You don’t want to be stuck in extremely hot temperatures without a working AC unit.
    • A dual-zone air conditioning system is a network of duct dampers and thermostats that work together to regulate the amount of cold air in each zone of your home. Zoning technology helps homeowners cool specific parts of their living space at different times and set different temperatures in various home areas.

    • It can be challenging to determine when it’s best to replace your existing AC unit. The most significant facts to consider when choosing to replace your AC unit are:

      • Age – If your AC unit shows signs of aging, it’s often a great idea to replace it before it breaks. An aging AC system often needs frequent repairs and won’t work as efficiently as a new system.
      • Energy costs – Older air conditioning systems don’t work as efficiently as new ones and drive up your energy costs. The minimum SEER for any air conditioning unit manufactured now is 13.
      • Uneven Temperature – If you notice some rooms are cooler than others, your air conditioning unit might not be removing the humidity from the air and causing uneven temperatures.
      • Loud Noises – Loud bangs and whistles signify broken parts that may be more expensive than a new AC system.
      • Dust & Debris – An HVAC system filters dust and allergens from the air, so excessive dust is often a sign that your unit is no longer purifying and ventilating the air properly.
    • Our air conditioning installation technicians at Triple-T Heating, Cooling, Plumbing & Electrical are all EPA- and RMGA-certified. If you notice strange smells, excess dust, or have an aging system, contact our team to determine if you need new AC installation services. We’ll examine your current AC unit and provide a free quote for our services.
    • We offer various financing options because we understand air conditioning services seem to happen at the most inopportune times.

    • Your air conditioner unit will typically give you signs it’s time for a replacement. You may notice a decreased performance of your unit, excess dust in your home, strange noises, and the need for frequent repairs.

    • You can take steps to ensure your AC unit doesn’t freeze. The most common ways to prevent your AC unit from freezing include:

      • Change the air filter every six to eight weeks to ensure your air is fresh and healthy.
      • Schedule routine air conditioning maintenance to check for any issues in your unit.
      • Get an airflow inspection to determine if you have any air leaks, undersized ducts, or damaged sections of ductwork.

    • Yes! Air conditioning maintenance services are critical to the lifespan of your air conditioner unit. Servicing your AC unit every year helps you stay ahead of any significant repairs or problems. During a maintenance visit, we check your AC for internal damage by:

      • Performing pressure testing
      • Checking for carbon monoxide problems
      • Searching for cracks
      • Reinforcing any worn wiring portions

    • We are proud to back our parts and labor with 12-month warranties. We also offer lifetime warranties on craftsmanship.

    • AC units circulate refrigerant through copper pipes that run between the indoor evaporator and outdoor condensing coils. When the refrigerant enters the evaporator coils from the expansion valve, it goes into a cold state. When the warm indoor air blows over the evaporator coils and refrigerant absorb the heat, the cool air is free to circulate through the house. The refrigerant exhausts heat to the exterior after it flows through the compressor to the condensing coils. If anything goes wrong during this process, the AC unit may freeze.

    • We offer heating and cooling services throughout Utah County and Washington County. We provide services to Spanish Fork, Orem, Provo, Springville, Lehi, St. George, Cedar City, Salt Lake City, and American Fork.

    • Our air conditioning repair services are fast and effective to ensure your unit is in optimal working condition. We offer all types of AC repairs, from changing air filters to complete system replacements. Our highly skilled AC contractors provide a 24-hour response service to your emergency calls, so you aren’t left in the heat. We’ll quickly diagnose your problem, explain your options, and perform your needed AC repairs.
    • Our air conditioning maintenance services help prolong the life of your AC system and ensure it’s working correctly. We offer servicing, routine inspections, andmaintenance to help you save money in the long run on a new unit or costly repairs. AC maintenance keeps your home as cool as possible while helping maintain optimal indoor air quality.

  • Plumbing

    • Water leaks waste thousands of gallons of water every year. You may notice a large, questionable increase in your water bill before you know there is a possible leak. Other signs of water leaks include standing water around your appliances, visible mold growth, and streaks on your walls and ceilings.

    • Water leaks can be challenging to detect because they often start small and remain undetected. The best ways to know you have a leak include:

      • Skyrocketing water bills
      • Visible signs of mold
      • Water meter ticks when there is no water in use
      • Unexplained, sudden foundation cracks
      • Discoloration around toilets, tubs, or sinks

    • We understand there are multiple plumbing companies that will take advantage of you. Choosing a plumbing company that ensures you get plumbing repairs done the first time correctly is essential. You should always check:

      • Licensed and Insured – Professional plumbers must attain a state license for plumbing services. Insured plumbers protect you against any unexpected damages.
      • Customer Service – An excellent plumbing company offers positive and helpful customer service.
      • Equipment – While some traditional tools and equipment are perfect for plumbing jobs, it’s essential to ensure your plumber has some modern and innovative supplies for quick and efficient work.
      • Availability – It’s critical to have a plumbing company that is there for you in times of emergency.
    • We don’t recommend trying to unclog a toilet. Plunging a toilet can break the seal, leading to damage and leaks. Our plumbing professionals can quickly and efficiently unclog your toilet without causing any damage. You may face costly damages if you don’t leave it to the professionals.

    • We do our best to help you save money on your water bills. You can save on your monthly water bills by:

      • Don’t leave the water running when you brush your teeth or wash the dishes.
      • Ask us about low-flow toilets and shower head installations.
      • Make sure your showers are short.
      • Don’t turn the washing machine or dishwasher unless it’s a full load.
      • Don’t overwater your lawn.

    • Sewer camera inspections are the best way to find deep plumbing problems in your pipes. We can detect any types of clogs and determine the culprit of your plumbing problems. We use a sewer camera inspection if you have a minor backup, are proactive about preventing significant issues, need a complete inspection of the health of your plumbing system, or need to know the age and type of your pipes.

    • We recommend plumbing maintenance to ensure your drains work correctly throughout the year. Our drain cleaning services help keep your drains free of clogs and offer peace of mind. The worst thing about clogs and leaks is they happen when you least expect them. Drain cleaning is a way to keep unexpected clogs from ruining your day.

    • Plumbing repairs aren’t often friendly. Having them repaired as quickly as possible is critical because water can create significant damage. You may have a sewer system failure, damage to your foundation, skyrocketing water bills, insect infestation, mold and mildew issues, and more.

    • Clogs in the main drain line can cause significant damage. It’s critical to have a professional plumber check for a clog. We can use a sewage camera to check for clogs in the main line. You may notice poor drainage, standing water, gurgling noises, or overflow.
    • Triple-T Heating, Cooling, Plumbing & Electrical provides plumbing services throughout Utah County. This includes Provo, Orem, Spanish Fork, Springville, Cedar City, Salt Lake City, Lehi, and American Fork.

    • Our licensed technicians can handle all your plumbing services. The most common plumbing systems we offer services for include:

    • The first thing to do if you notice low water pressure during a shower is remove the sediment on your showerhead and check the water lines. Contact us to thoroughly examine your plumbing system if you cannot find the culprit for your low water pressure.
    • Triple-T Heating, Cooling, Plumbing & Electrical is proud to offer multiple financing options for our customers. We understand plumbing problems happen at inopportune times. We want you to be able to afford them without worrying.
    • You may notice water pressure issues, wall stains, puddles, strange smells, and noises that indicate a burst pipe. The first thing to do is remain calm. Turn off the main water line and contact us as soon as possible.
    • We go beyond the standard 90-day warranties. Our parts and labor are backed by a one-year and lifetime craftsmanship warranty. We provide a 100% customer satisfaction guarantee. Our warranties are the best in the area.
    • We don’t believe in charging you for a free estimate or offering a dishonest estimate. We always come to your home to survey the damages of your plumbing issues. We examine your plumbing and provide an estimate that is honest and stable.
    • Triple-T Heating, Cooling, Plumbing & Electrical offers comprehensive plumbing services. We can even help with bathroom remodels and add-ons. Our plumbing maintenance programs ensure your entire plumbing system gets the attention it deserves every year. We offer a 100% satisfaction guarantee to back all our services. We understand plumbing problems can be a headache, so our financing options and customer service give you peace of mind. We always offer honest prices backed by a solid reputation. We’re here for you any time of day, every day of the week.
    • Triple-T Heating, Cooling, Plumbing & Electrical is here for your plumbing repair and plumbing maintenance needs in Utah County. We’re devoted to the highest level of customer care. Our free estimates on new installations and replacements always give you an honest price. We strive to have your plumbing back to normal as quickly and efficiently as possible. We’re always here to answer your plumbing questions. Contact us today to schedule your plumbing service.
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