Last Updated: 7/22/2026
These Terms and Conditions (“Terms”) govern access to and use of https://www.tripletheating.com/ and any related websites, online scheduling tools, forms, communications, content, and digital services made available by Triple-T Heating & Cooling (“Company,” “we,” “us,” or “our”) (collectively, the “Services”). By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
IMPORTANT: THESE TERMS CONTAIN LIMITATIONS OF LIABILITY, AN ARBITRATION AGREEMENT, A JURY TRIAL WAIVER, AND A CLASS ACTION WAIVER. PLEASE REVIEW THOSE PROVISIONS CAREFULLY.
1. Eligibility and Acceptance
You must be at least 18 years old, or the age of majority in your state of residence, to use the Services. By using the Services, you represent that you have legal capacity to enter into these Terms. If you use the Services on behalf of another person or entity, you represent that you have authority to bind that person or entity.
We may update these Terms from time to time. Material changes will be posted with a revised Last Updated date and may be communicated through other reasonable means. Continued use after an update becomes effective constitutes acceptance of the revised Terms, to the extent permitted by law.
2. Home Services; Estimates; Availability
We provide residential and/or commercial heating, ventilation and air conditioning, plumbing, electrical, indoor air quality, maintenance, repair, replacement, installation, and related home services, as applicable to the Company. Service availability varies by location and may be subject to technician availability, equipment availability, permitting, weather, site conditions, and other factors.
Website descriptions, promotions, coupons, pricing examples, and estimates are for general informational purposes unless expressly stated otherwise. Final pricing and scope may depend on inspection, diagnosis, equipment selection, code requirements, permits, taxes, labor, materials, site conditions, and written service agreements. Nothing on the website modifies a signed proposal, work order, financing agreement, warranty, or other contract.
3. Scheduling and Communications
Online scheduling requests are requests only and do not guarantee an appointment until confirmed by the Company. Arrival windows and completion dates are estimates and may change due to emergencies, prior jobs, traffic, weather, parts availability, or other conditions.
By providing contact information, you authorize us to communicate with you regarding appointments, estimates, service, account matters, and other transactional matters through the channels you provide, subject to applicable law and your communication preferences.
4. Financing
We may make third-party financing options available to help customers pay for products or services. Financing is offered by independent financing providers and is subject to credit approval and the provider’s own terms, disclosures, rates, fees, and privacy practices.
The Company is not a lender or creditor and does not guarantee financing approval, rates, terms, or availability. A financing agreement is separate from your agreement with the Company for products or services. Questions concerning approval, billing, interest, fees, credit reporting, collections, or account servicing should be directed to the applicable financing provider.
5. Accounts and Information You Provide
If the Services allow account creation, you are responsible for safeguarding your credentials and for activity occurring under your account. You agree to provide accurate, current, and complete information and to promptly notify us of suspected unauthorized use.
Information you provide through the Services is handled in accordance with our Privacy Policy.
6. Intellectual Property
The Services and their content, including text, graphics, photographs, videos, software, logos, trademarks, service marks, designs, and arrangement, are owned by Triple-T Heating & Cooling, its affiliates, licensors, or content providers and are protected by applicable intellectual property laws.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. No other rights are granted.
7. Prohibited Uses
You may not use the Services to:
- Violate applicable law or the rights of another person;
- Attempt to gain unauthorized access to the Services, systems, networks, accounts, or data;
- Interfere with, disrupt, damage, disable, or overburden the Services;
- Introduce malware, malicious code, automated attacks, or harmful technologies;
- Use bots, scrapers, crawlers, or other automated means to copy or harvest content except as expressly authorized by us or by applicable law;
- Impersonate another person or misrepresent your affiliation with any person or entity;
- Use the Services for fraudulent, abusive, defamatory, infringing, obscene, or otherwise unlawful purposes.
8. User Content and Feedback
If you submit reviews, comments, photographs, testimonials, ideas, suggestions, or other content (“User Content”), you retain ownership of your User Content but grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish it in connection with operating, promoting, and improving our business and Services, subject to applicable law.
You represent that you have the rights necessary to submit the User Content and that it does not violate law or the rights of others. We may remove or decline to use User Content at our discretion.
9. Third-Party Services and Links
The Services may link to or integrate with third-party websites, payment processors, financing providers, manufacturers, scheduling platforms, maps, social networks, or other services. We do not control and are not responsible for third-party content, terms, availability, security, or privacy practices. Your use of third-party services is governed by their own terms and policies.
10. Mobile Messaging
If you opt in to receive text messages, message frequency may vary and message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services. You may opt out by replying STOP to a message or by following other instructions provided in the message. For help, reply HELP or contact us using the information below.
Wireless carriers are not liable for delayed or undelivered messages. Additional mobile messaging terms presented at the point of opt-in, if any, are incorporated into these Terms.
11. Website Information and No Professional Advice
Website content is provided for general informational purposes and is not a substitute for an on-site inspection, diagnosis, code review, engineering determination, or other professional assessment appropriate to a particular property. You should rely on written recommendations and agreements specific to your service visit.
12. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT A WARRANTY CANNOT LAWFULLY BE DISCLAIMED.
WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS. PRODUCT, EQUIPMENT, OR WORKMANSHIP WARRANTIES, IF ANY, ARE GOVERNED BY THE APPLICABLE WRITTEN WARRANTY OR SERVICE AGREEMENT.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE COMPANY PARTIES FOR CLAIMS ARISING OUT OF OR RELATING TO THE WEBSITE OR DIGITAL SERVICES WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID DIRECTLY TO THE COMPANY FOR THE PARTICULAR WEBSITE-BASED TRANSACTION GIVING RISE TO THE CLAIM. THIS LIMITATION DOES NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW OR LIABILITY EXPRESSLY ASSUMED IN A SEPARATE WRITTEN SERVICE AGREEMENT.
14. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its affiliates, owners, directors, officers, employees, agents, licensors, service providers, successors, and assigns from and against claims, liabilities, damages, judgments, awards, losses, costs, expenses, and reasonable attorneys’ fees arising out of or relating to: (a) your violation of these Terms; (b) your unlawful or unauthorized use of the Services; (c) your User Content; or (d) your violation of another person’s rights.
We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification, and you agree to cooperate with that defense.
15. Force Majeure
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, fire, flood, labor disputes, shortages, utility or telecommunications failures, governmental actions, epidemics, acts of war or terrorism, supply-chain disruptions, or transportation delays.
16. Arbitration Agreement and Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR MATTERS THAT QUALIFY FOR SMALL CLAIMS COURT AND CLAIMS SEEKING INJUNCTIVE RELIEF FOR INFRINGEMENT OR MISUSE OF INTELLECTUAL PROPERTY, YOU AND THE COMPANY AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE DIGITAL SERVICES WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT, TO THE FULLEST EXTENT PERMITTED BY LAW.
Before filing arbitration, the complaining party must provide written notice describing the dispute and requested relief and allow at least 30 days for the parties to attempt informal resolution. Notice to the Company may be sent to the address listed in the Contact section below.
Arbitration will be administered by the American Arbitration Association (AAA) under the applicable Consumer Arbitration Rules, unless the parties agree otherwise or applicable law requires a different procedure. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Arbitration may occur by telephone, videoconference, written submission, or in a reasonably convenient location in the state where the Company’s main office listed below is located, consistent with applicable AAA rules and law.
The arbitrator has authority to award any individual remedy that would be available in court and will issue a reasoned written decision when required by applicable rules or law. Nothing in this section prevents either party from seeking temporary or preliminary injunctive relief from a court of competent jurisdiction where necessary to preserve rights pending arbitration.
17. Jury Trial and Class Action Waivers
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND THE COMPANY WAIVE THE RIGHT TO A JURY TRIAL FOR CLAIMS SUBJECT TO ARBITRATION.
ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON EXCEPT WITH THE EXPRESS AGREEMENT OF ALL PARTIES OR AS OTHERWISE REQUIRED BY LAW.
18. Governing Law and Venue
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration provisions. For disputes not subject to arbitration, you and the Company consent to personal jurisdiction in the state and federal courts located in Utah, subject to any mandatory venue rights under applicable law.
19. Time Limit to Bring Claims
To the fullest extent permitted by law, any claim arising out of or relating to the website or these Terms must be commenced within one year after the claim accrued, unless a longer period is required by applicable law.
20. Termination
We may suspend or terminate access to the Services if we reasonably believe you have violated these Terms, created risk or possible legal exposure, or interfered with the operation or security of the Services. Provisions that by their nature should survive termination will survive.
21. Severability; Waiver; Assignment; Entire Agreement
If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, reorganization, sale of assets, or other business transfer.
These Terms, together with the Privacy Policy and any additional written terms applicable to a specific transaction or program, constitute the agreement governing use of the website and digital Services. A separate signed service agreement, proposal, work order, financing agreement, or warranty controls to the extent of a direct conflict concerning the applicable transaction.
22. Contact Us
Triple-T Heating & Cooling
815 Redrock Rd #9, St. George, UT 84770
Phone: (435) 241-6842
Website: https://www.tripletheating.com/