Mission Statement
With constant team member training, we will provide the highest quality service and installations. Our top priority for our clients is a safe and comfortable operating system. We believe in doing business with integrity, morals, value and professionalism.

Comfort from our family to yours.
-The Tanners

Web site / Frequently Asked Questions

ABOUT THE COMPANY

What is your guarantee or warranty?
  • 12 months parts and labor, many in the industry are only 90 days.
  • 100% customers satisfaction guarantee, we will do our best to make you happy with your investment.
  • Lifetime craftsmanship warranty.
Tell me a little about Triple T.
  • Founded in 1974. With over 35 team members to assist with your needs. We believe that with constant team member training, we can provide the highest quality service and installations. We are locally family owned and believe in doing business with integrity, morals, value and professionalism.
Will I feel comfortable with your staff in my home or business?
  • Yes we have very trustworthy team members. We conduct background checks and drug testing for your peace of mind. Our staff is constantly trained and certified by experts in the industry.
What is your service area?
  • All of Utah County, we do travel another 15 miles or so outside that area.
What are your business hours?
  • Office and Fireplace showroom are Monday-Friday 8am to 5pm. Saturdays by appointment only for fireplace showroom
  • Service 24/7, (see the service FAQ’s)
Where are you located?
  • Our office, fireplace showroom, and warehouse are located at 1550 North Main Street, Spanish Fork, Utah. Just off of exit #257 on I-15.

SERVICE FAQ’s

What can I expect from a complete equipment tune up?
  • We perform a very comprehensive 32 point heating or cooling tune up.
  • Yearly service programs are available. We have over 1,600 clients that believe in this proactive maintenance for peace of mind, safety and efficiency
Can you service or repair my heating, cooling or gas fireplace equipment?
  • Yes, we have seven certified technicians.
  • With GPS dispatching and navigation tools we can ensure prompt service.
Do you offer emergency service?
  • Yes, you will always reach someone. Just call 801-798-7711. You will be greeted by a friendly receptionist 24 hours a day, 7 days each week to assist you with your questions. At your request a certified technician will be dispatched to your home or business.
How often should I change my air filters?
  • There are a few types; here is some information on most of them.
    • One inch styles – every 6-8 weeks
    • Four inch styles – every 3-6 months
    • Six to eight inch styles – every 6-12 months
    • Time frames are estimated, change as needed based on conditions.
How do you charge for your service?
  • We have a standard call out fee; this includes dispatching our technician to your home or business, and the typical amount of time to diagnose the problem.
  • Once a problem is diagnosed, the technician will explain your options and costs before any additional work is done.
  • We use menu type pricing. The price includes parts and labor with no hidden costs to worry about.

INSTALLATIONS FAQ’s

If I would like to invest in a new heating or cooling system, how will I know that I am getting the best for my family?
  • Great question, our indoor comfort specialist are trained to insure the system you invest in is properly sized and fits your needs by providing the following:
    • Room by room load calculation to determine a properly sized unit.
    • Computer software to match equipment for correct energy ratings.
    • Options, so you can pick from a menu of choices that fit your needs.
    • Financing options to allow you to make the best investment.
    • Our install team will protect and respect your home with drop cloths & shoe covers. A complete quality control audit is done at the completion of the project to insure 100% satisfaction.
What type of installations or services can you provide me?
  • Duct cleaning
  • Gas line installations.
  • Heat pump / Duel Fuel systems
  • Gas Fireplaces
  • Water Heaters
  • Furnaces
  • Heat Exchanger Inspections
  • Green Sticker service
  • Safety Inspections
  • Air Conditioning
  • Garage Heaters
  • Maintenance Agreements
  • Commercial equipment
Tell me about “Indoor Air Quality” (IAQ) products and services?
  • These are great items to improve your indoor air, and provide comfort for your family; these are some types of IAQ.
    • Whole house humidifiers.
    • Germicidal lights to remove many airborne germs and viruses.
    • High efficient air cleaning and filtering systems.
    • Zoning systems for comfort.
    • Programmable thermostats, for efficiency and comfort.

SHOWROOM AND RETAIL COUNTER FAQ’s

Tell me about the gas fireplaces in your showroom.
  • This is a must see showroom, one of the best in the state for gas fireplaces. We have over 20 operating units on display. This allows you to visualize them in your particular setting and compare what they would look like in your home.
  • We also have accessories to complement your gas fireplace
What can I purchase from your retail counter?
  • We offer many minor repair service parts like air filters, motors, belts, humidifier pads, thermostats, and carbon monoxide detectors.
Are there other items I can purchase from your sales counter?
  • Yes, we have a fully equipped sheet metal fabrication shop, many clients purchase ductwork, water heater pans, craft or hobby items, magnet boards, roof flashing metal, etc.
  • All types of cutting, bending, and welding to steel, aluminum, copper, stainless steel, paint lock, colored metal, and galvanized metals.

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